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Our Terms & Conditions



The following terms and conditions apply to bookings made by you through your usage of  ECOSEA Travel Website

Accommodation Reservation

MAKING A RESERVATION

The reservation should be sent by fax, mail, or e-mail to:
ECOSEA TRAVEL Co.,Ltd
Head office:  Floor 3, 281 Doi Can Street – Ba Dinh Dist - Ha Noi , Vietnam
Tel: (+84-4) 66.80.15.21
Fax:(+84-4) 37.63.04.49
Hotline:(+84-9)1 22 88 111
Email: info@ecoseatravel.com

The reservation is valated only if you have received a confirmation of ECOSEA TRAVEL and upon your payment of deposit
Amendments to your reservation must be notified to and agreed by ECOSEA TRAVEL
Tour Bookings

CHILD DISCOUNT

One child under 6 years is generally granted a reduction of 50% of the tour price, proved that he/she is accompanied by at least two full paying adults and stays in the same room. An extra bed is proved free of charge.

DEPOSIT

A deposit of 30% of the tour price per person is required upon confirmation of your booking. (If this amount is less than $100, a $100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions. The remaining balance of the tour price (70%) is due upon arrival in Vietnam, payable at one of our  office in Hanoi or the others appointed in the confirmation

Fully payment for hotel booking at the time booking. 

PAYMENT:

1. By OnePay systerm

ECOSEA TRAVEL accepts VISA, Master Card and JSC is verified member of OnePay system.   Your card information will be protected during the transmission by using security system with OnePay. Your invoice will be created and send you with the guide line to deposit your packages.

Please be advised that there is a surcharge of 3.5% for the bank fee.

2. By Credit Card Western Union ( Sending money online): www.westernunion.com

Receiver: Chief Accountance

Full name: Dao Thi Hoang Anh Mrs.

Add: Floor 3, 281 Doi Can Street – Ba Dinh Dist - Ha Noi , Vietnam

Tel: (84-9) 6227 11510

Sign up for an user with Western Union, send the deposit to us. Notify us that you have sent the money with following information:

1. Sender's name:

2. Money Transfer Control Number (usually 10 numbers):

3. Sender's Address:

Note: sending money online is available only in some countries. If not available, please find an agent near to you to send money.

 

3. By bank transfers:

Account name: ECOLOGICAL SEA TRAVEL & TRADE Co.,Ltd
Bank Account- VND: 141397919

Bank Name: ACB - Asia Commercial Bank Vietnam
Bank address: Tran Quoc Hoan - Hanoi, Vietnam
SWIFT CODE: ASCBYNVX

 
 Cash payment: Only after the agreement of the two parties paying for the remaining balance at our office

Credit card: For payment by credit card, 3.5 % of expenses are charged by customers. This is for paying the balance in our offices.

4, Confirm booking & Voucher

All confirmations are generally confirmed by return fax or e-mail within 24 hours working. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

Voucher will be issued by ECOSEA TRAVEL VIEtNAM after the booked trip is confirmed and payment is completed.

A service voucher will be given for customer directly or by email/fax.

5, Liability and Insurance

Ecosea Travel is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

 
CANCELLATION AND REFUNDS

We will confirm your booking once we get your deposit

Cancellations by us

We reserve the right to cancel your booking under some unavoidable circumstances. If we cancel your booking, you can either get a refund or accept an alternative from us of equivalent or similar standard and price, if one is available, and we will always refund the difference in price if the alternative is of a lower standard and price.

Changes by us

We try to avoid making any “major changes” to your booking. If we tell you about any of these changes after we confirm your booking, you can either accept these new arrangements or accept an alternative from us of equivalent or closely similar standard and price, if one is available, and we will always refund the difference in price if the substitution is of a lower standard and price.

Cancellations by you

Requests for cancellation of confirmed bookings must be made in writing and will be subject to the following cancellation fees:

• Cancellation is made within 14 days prior to the date of your arrival, deposit is fully refunded but is subject to US$ 30 for administration fees, bank service charge or other cost necessary to put the refunding process forward.
• Cancellation is made within less than 14 days prior to the date of your arrival, deposit is fully forfeited due to the penalty by the hotels or other services suppliers we incur.
• There is no refund or reduction being made for parts or items(meals, sightseeing points, etc) of the program missed by any member of GROUP/F.I.T.

Changes by you
• Amendment report must be sent to us via email or fax, at least 10 working days prior to your arrival date.
• We will advise the availability and possible amendment fees for changes made by you to your confirmed booking at the time when we receive the amendment report. However, we will not take any extra fees for those changes if no extra cost arises from them.

 
UNUSED SERVICES

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.

Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

ECOSEA TRAVEL, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

 


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